Terms of Use

By signing in to or using Total Vault (the “Service”) you agree to these Terms of Use (“Terms”), our Privacy Policy, and our Acceptable Use Policy. If you’re using the Service on behalf of an organization, you represent that you’re authorized to bind that organization to these Terms.

You must be at least 18 years old to use the Service. Anyone who meets that requirement can create an account at any time. If you’re using the Service on behalf of an organization, you must be authorized to act for it.

• You sign in with your email and password plus a single-use code we email you, or with Google or Apple single sign-on. You’re responsible for keeping your password and email mailbox secure.
• Don’t share your account or sign-in links with anyone else. For team access, add team members through the Service.
• Tell us promptly if you suspect unauthorized access at support@totalvault.ai.
• Every account, including one made to view a gallery or to send files to someone, gets emails about the account and, now and then, tips for using Total Vault. You can turn tips off any time in Settings, Notifications, or with the unsubscribe link in any tip.

You keep all rights to the files you upload (the “Content”). We don’t claim ownership of anything you put in Total Vault.

You give us a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, make thumbnails and previews of, and tag and index your Content, only as needed to run the Service for you (including showing it to the people you choose to share it with). The license ends when you delete the Content or close your account, subject to the backup expiry timelines in our Privacy Policy.

You are responsible for your Content. You promise that:

• You own the Content, or you have every right, license, release and consent needed to upload, store, process and share it through the Service.
• That includes model and property releases, and the consent of the people in your photos and videos, your clients, and anyone else whose image, voice or personal information appears in them. For images of children, it includes the consent of a parent or legal guardian.
• It covers everything you share: client galleries, share links, comments and guest upload links. You are responsible for what you invite others to send you and for what they send through a link you made.
• Your use of the Service follows the laws that apply to you (copyright, privacy, export control, publicity rights, and so on).

We don’t review Content before it’s uploaded or shared, and we aren’t responsible for it. We act on reports under the next section.

You may not use the Service to:

• Store or distribute content that is illegal, infringes someone else’s rights, depicts the sexual abuse of minors, or violates our Acceptable Use Policy.
• Reverse-engineer, decompile, scrape, or attempt to extract source code or proprietary algorithms from the Service.
• Interfere with the integrity of the Service: bypass auth, probe for vulnerabilities (unless under a coordinated disclosure we’ve agreed to), or attempt to access other customers’ data.
• Resell, rent, or sublicense the Service without our written permission.
• Use the Service in any way that interferes with another customer’s use of it.

Anyone can report content or a person: use Report in the app, the Report link on a shared page, or email support@totalvault.ai. A person looks at every report within 24 hours, and removes intimate images shared without consent within 48 hours. We may remove content or suspend accounts that break these rules, tell whoever posted it why, and report child sexual abuse material to the National Center for Missing & Exploited Children.

You can also block someone: their comments and shares are hidden from you, and you won’t hear from them.

We respect copyright. If you believe something in Total Vault infringes your copyright, send a notice as described on our copyright (DMCA) page. If you think we removed something by mistake, that page explains how to send a counter-notice. Accounts that receive repeated valid notices, or that we find are repeatedly infringing, are closed (see Acceptable Use Policy, section 5).

Total Vault uses AI providers (Anthropic, Cohere) to power features like automatic tags, descriptions, readable-text extraction, and search by description. When you use these features:

• Descriptions, tags and search results are made automatically. They can be wrong or incomplete, and a search may miss a file that is there. They are there for convenience: don’t rely on them for anything important, and check what matters yourself.
• We send only what’s necessary, typically thumbnails, filenames, and structured metadata, not full-resolution originals.
• Outputs are suggestions presented for your review. We never destructively alter your files based on AI output without your explicit confirmation.
• Our providers contractually agree not to use your data to train their general models.
• Nothing is sent until you turn on Smart search: a workspace’s owner decides for its files, and each person for their own searches. Either can switch it off in Settings.

• Total Vault includes 5 GB of free storage. Past that you choose a paid plan (currently Solo and Pro), with optional add-ons such as a custom domain. Gifted or promotional plans are offered on the terms shown when you got them, and can change or end with notice.
• Paid plans renew every month until you cancel. We bill the workspace owner through Stripe, using the card on file, at the start of each billing month.
• Billing is by usage: $15 per TB per month of storage, rounded up to whole terabytes, with a 1 TB minimum, measured at your highest point in the billing month. Pro adds $25/mo, which includes 3 people, and $10 per extra person per month. A custom domain is $10 per month. Guests and clients are free. Prices are the ones on our pricing page when you subscribe.
• Prices are in US dollars and don’t include taxes. You pay any sales, VAT or similar taxes that apply, and we add them where we are required to.
• You can cancel any time in Settings, Billing. Your plan runs to the end of the month you’ve paid for, then stops. We don’t refund the current month or partial months, except where the law requires it.
• If a payment fails we’ll email you and Stripe will retry. If it still can’t be collected, the paid features stop and your workspace is treated as cancelled (section 10).
• We may change prices. We’ll email the workspace owner at least 30 days before a change takes effect, and you can cancel before then.

Total Vault exists to keep your files safe, and we build and run it that way: your files are stored with a professional storage provider, every file is checked after it uploads, and a file shows Backed up only once that is done.

But no service can promise that data is never lost, damaged or unavailable. We can’t guarantee against loss, and you use the Service knowing that. So:

• Keep your originals until you can see your files are Backed up in Total Vault, and for anything irreplaceable keep a second copy somewhere else.
• If you use Free up space to remove files from your own devices, the vault holds the only copy of them. That is your choice, and it’s a good moment to make sure you have another copy.
• Files you delete go to Trash, where you can restore them for 30 days. After that they are permanently deleted and we can’t bring them back.
• If we lose or damage your files because of something we did or didn’t do, we’ll tell you, help you recover what we can, and, depending on the cause, credit your account. That, together with section 12, is the whole of our responsibility for lost data.

We may suspend or close an account if you break these Terms or the Acceptable Use Policy, if your use would expose us or others to legal liability, or if it has been inactive for an extended period (we’ll warn you first). For anything that isn’t urgent or unlawful we tell you why and give you a chance to put it right.

You may close your account at any time by emailing support@totalvault.ai. On closure, the retention timelines in our Privacy Policy apply. Download what you want first, because closing the account ends access to your files.

What happens if you cancel or stop paying:

• Your files aren’t deleted the moment a plan ends. The workspace drops back to the free 5 GB: you can still sign in, see, share and download your files, but you can’t upload past the free allowance, and features that came with the paid plan (such as a team or a custom domain) turn off. Share links keep working where the plan allows.
• While a payment is being retried, your workspace keeps working as normal. Once it can’t be collected, the above applies.
• Subscribing again brings the paid features back as they were. If your workspace stays over the free allowance for a long time, we may ask you to subscribe, download your files, or delete some. We’ll email you before we remove anything because of non-payment.
• If we suspend or close your account for breaking these Terms, we may remove the Content involved straight away, and where the law requires it, hand it to the authorities.

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that AI outputs will be correct, or that every file will be recoverable in every circumstance.

To the maximum extent permitted by law, our total liability for all claims arising out of or related to the Service is limited to the greater of (a) the fees you paid us in the twelve months before the event that gave rise to the claim, and (b) US $100.

We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, lost data, or loss of goodwill, even if we’ve been told they were possible. This applies to every legal theory, including negligence, and even if a remedy fails of its essential purpose.

None of this limits liability that the law doesn’t allow us to limit, including for fraud, for gross negligence or willful misconduct, or for death or personal injury caused by our negligence. Some places don’t allow some of these limits, so they may not apply to you in full.

You agree to defend and indemnify us (and our owners, staff and providers) against any third-party claim, and the losses, costs and reasonable legal fees that come with it, arising from (a) your Content, including any claim that you lacked the rights, releases or consents described in section 4, (b) what you share or invite others to send through your galleries and guest upload links, (c) your violation of these Terms, or (d) your violation of any law or third-party right. We’ll tell you about the claim promptly and let you control the defense, as long as you don’t settle it in a way that admits fault for us without our consent.

These Terms are governed by the laws of the State of North Carolina and applicable U.S. federal law, without regard to conflict-of-laws rules. The Service is run by Total Weddings LLC, a North Carolina company.

Talk to us first. Before starting a claim, email support@totalvault.ai with what happened and what would resolve it. We’ll both try in good faith to settle it for 30 days before either starts arbitration or a court case.

Binding arbitration. If we can’t settle it, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by individual, binding arbitration, not in court, except as set out below. The arbitration is run by the American Arbitration Association under its Consumer Arbitration Rules (or its Commercial Rules if you use the Service for business), and can be done by phone, by video, or on documents. The arbitrator must follow these Terms and can award the same individual relief a court could. A court may decide whether this section applies and whether it is enforceable. Judgment on the award can be entered in any court that has jurisdiction.

No class actions. Claims can only be brought in your own name, not as a plaintiff or member of a class, collective or representative action. The arbitrator can’t combine anyone else’s claims with yours. If this paragraph is found unenforceable for a claim, that claim goes to court instead, not arbitration.

Exceptions. Either of us may (a) bring an individual claim in small-claims court if it qualifies, and (b) go to court to stop the misuse of intellectual property or of the Service. Anything that isn’t sent to arbitration will be heard only in the state or federal courts located in North Carolina, and you and we agree to their jurisdiction. You and we both waive any right to a jury trial in any case heard in court.

Opt out in 30 days. You can opt out of arbitration and the class waiver by emailing support@totalvault.ai within 30 days of first agreeing to these Terms, with your name, the email on your account, and a clear statement that you opt out. Opting out doesn’t change anything else in these Terms. If we change this section later, you may opt out of the change the same way within 30 days of it taking effect.

We may update these Terms from time to time. We will post the updated version with a new effective date and, for material changes, email account owners at least 14 days before they take effect. If you don’t agree to the changes, you can close your account before the effective date. Using the Service after that date means you accept them.

• Notices. We’ll send notices to the email on your account (and may also post them in the app). Send notices to us at support@totalvault.ai. Copyright notices go as described in section 6.
• If part of these Terms can’t be enforced, the rest still applies, and the part is changed only as much as needed to make it enforceable.
• Entire agreement. These Terms, the Privacy Policy and the Acceptable Use Policy are the whole agreement between you and us about the Service, and replace earlier ones.
• No waiver, no assignment. If we don’t enforce something right away, we haven’t given it up. You can’t transfer your account or these Terms without our consent; we may transfer ours as part of a merger, sale or reorganization.
• Things outside our control. We aren’t responsible for delays or failures caused by events we can’t reasonably control, such as outages of internet, power or provider services.
• Sections that last. Sections 4, 9, and 11 to 16 keep applying after your account ends.

Questions about these Terms: support@totalvault.ai.