Changing your email
How to change the email on your Total Vault account, what happens to your files and shares, and how to undo a change you didn't make.
01Change your email
- Open Settings → Profile and choose Change email on the Email card.
- Type your new email and your current password, then choose Email me a code.
- We'll email a 6-digit code to the new address. Type it in and choose Change email.
02What stays the same
Everything you've uploaded, everything shared with you, and every workspace you belong to stays exactly as it is. Invitations that were waiting for your old or new address come along too.
From now on, ask people who share with you to use your new email. Anything shared to your old address after the change goes to that inbox, not your account.
03What changes
- You sign in with the new email, and your 6-digit codes go there.
- You stay signed in on the browser you used, but other browsers and any Mac you've authorized are signed out. On a Mac, choose Authorize this Mac again.
- If you own a workspace, receipts go to the new email.
- We email both addresses to let you know.
04Didn't make this change?
The email we send to your old address has an Undo this change link that works for 7 days. Undoing puts your old email back, signs everyone out, and asks you to set a new password — so whoever made the change can't get back in.
Can't use the link? Email support@totalvault.ai and we'll help you get back in.
05That email is already taken
Each email can belong to only one Total Vault account. If the new address already has an account (maybe one you made a while ago), sign in to that account and delete it or change its email first. Need a hand? Contact us.