Help center

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Setup guides, common questions, and step-by-step walkthroughs. If you don’t find what you need, email us — a real person reads every message.

Getting started

Sign up, upload your first batch, invite your team — the essentials in 10 minutes.

Create your account→Upload your first project→Invite a team member→

Uploads & migration

Move your existing archive in — external drives, Google Drive, or S3-compatible buckets.

Migrate from Google Drive→Bulk upload from drives→Resumable uploads explained→What a drive is→What a project is→

Client galleries

Send the gallery, pick its design, see who opened it and what they loved.

Send a client gallery→Gallery designs and sections→See who opened it→Favorites and picks→Save a copy, for clients→Your brand and address→

Files & photos

Edits next to their RAWs, catalogs and libraries kept whole, the whole day in order.

Edits and their RAWs→Lightroom and Final Cut files→The Photos view→

Search & finding files

How AI search works, what queries work best, when to use filters.

Writing great AI search queries→Filtering by date and project→What AI search can and can't do→

Teams & permissions

Invite teammates, set roles, manage access per project.

Workspace roles & project sharing→Inviting a guest to upload→Comments and mentions→Removing a team member→

Mac & iPhone apps

Auto-backup for folders, cards and drives, downloads to your Mac, and galleries in your pocket.

Auto-backup on your Mac→Download to this Mac→The iPhone app→

Billing & plans

How storage is billed, changing plans, downloading invoices.

How storage pricing works→Changing your plan→Updating payment method→

Account & security

Two-factor sign-in, trusted devices, password reset, changing your email.

Setting up two-factor sign-in→Trusted devices & sign-out→Resetting your password→Changing your email→

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