Help center

Got a question? We’ve got you.

Setup guides, common questions, and step-by-step walkthroughs. If you don’t find what you need, email us — a real person reads every message.

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Getting started

Sign up, upload your first batch, invite your team — the essentials in 10 minutes.

Uploads & migration

Move your existing archive into Vault — drives, Drive, Dropbox, iCloud, WeTransfer.

Search & finding files

How AI search works, what queries work best, when to use filters.

Teams & permissions

Invite teammates, set roles, manage access per project.

Billing & plans

How storage is billed, changing plans, downloading invoices.

Account & security

Two-factor sign-in, trusted devices, password reset, account deletion.

Still stuck?

Send us a message — a real person responds within one business day.