Resetting your password

Forgot the password to your Total Vault account? No problem. You can reset it yourself from the sign-in screen in a couple of minutes — we'll email you a one-time link to set a new one.

Start from the sign-in screen. The Forgot your password? link shows up once you've entered your email and moved on to the password step.

• Go to the sign-in page and type the email on your account.
• Choose Continue. You'll land on the password screen.
• Below the password field, choose Forgot your password?
• Enter your email again on the reset screen and choose Send reset link.

You'll see a Check your email confirmation. For your security, we send the link only if an account exists for that email — so the message looks the same either way.

• Open the email from Total Vault and follow the reset link.
• Type a new password (at least 8 characters), then type it again to confirm.
• Choose Save password. We'll take you straight to sign in.

Changing your password also signs you out everywhere and clears any browser you'd told us to trust for 30 days — so you'll enter your new password (and a one-time code) the next time you sign in. That's intentional: a fresh password means a fresh, clean start.

If the email doesn't arrive within a few minutes, check your spam folder and make sure you used the exact address on your account. Still nothing? We're happy to help — reach us through contact or email support@totalvault.ai.