Resetting your password

Forgot the password to your Total Vault account? No problem. You can reset it yourself from the sign-in screen in a couple of minutes — we'll email you a 6-digit code, then you choose a new password.

• Go to the sign-in page, type the email on your account, and choose Continue.
• On the password screen, choose Forgot your password? (If your account signs in with Google, choose Set a password instead.)
• Check the email is right and choose Continue. We'll email you a 6-digit code.

For your security, we only send a code if an account exists for that email — so the screen looks the same either way. The code works once and expires after 10 minutes.

• Type the 6-digit code from the email and choose Continue.
• Type a new password (at least 8 characters).
• Choose Save and sign in. You're signed straight in.

Changing your password also signs you out everywhere else: other browsers, any browser you'd told us to remember for 30 days, and the Total Vault app on any Mac you've authorized. You'll sign in again on those devices with your new password (and a 6-digit code), and choose Authorize this Mac again in the app. That's intentional: a fresh password means a fresh, clean start.

Once you're signed in, open Settings → Profile → Sign-in methods to see every way you can sign in.

• Set a password or Change password — we email you a 6-digit code first, so only you can make the change.
• Add Google sign-in — use the Google account with the same email as your Total Vault account.
• Remove Google sign-in — you'll need a password set first, so you always have a way to sign in.

We email you whenever your password changes or a sign-in method is added or removed. If you didn't make the change, reset your password right away.

If the email doesn't arrive within a few minutes, check your spam folder and make sure you used the exact address on your account. Still nothing? We're happy to help — reach us through contact or email support@totalvault.ai.